Today's list
Birthday, an event invitation or an expiring benefit, with the reason attached.
360° profile in store
Balance, history and last purchase before opening the conversation.
Store reports
Period sales, identification rate, sales with redemption and NPS by associate.
How it works
Head office defines
The campaign and the reason to reach out are built in the platform.
It reaches the store
The list shows up on the associate's phone, with the customer and the why.
The associate reaches out
Over WhatsApp, with the template ready and the customer's balance in view.
And it is measured
Every contact is logged and compared against the period's sales.
The associate opens the conversation knowing who they are talking to
Balance, history and last purchase on the phone, before saying hello. The same information that lives in the CDP, in the hands of whoever is serving.
- Cashback available, earned, used and expired
- Last purchase with store, date and items
- Redemption PIN and WhatsApp in one tap
The store sees its own result, not head office's
Sales for the period, identification quality and each associate's share. The program stops being a head office metric and becomes the store's.
- Receipts issued and identified
- Sales with rewards and sales with redemption
- NPS for the store and for each person
