With context
The agent sees purchases, balance and expiration before replying.
Recommends product
It checks the catalog and answers with price, sizes and availability.
Feeds data back
Every conversation enriches the customer profile in the CDP.
How it works
1
The message arrives
On the brand's WhatsApp, with the number already identified.
2
The AI answers
Balance, order status, how to redeem or a recommendation from the catalog.
3
Escalates when needed
The case moves to a person with the full conversation history.
4
And it is measured
Volume, resolution without a human and response time.
AI agentsWhatsAppHuman escalationKnowledge baseAnalytics