Guper
Platform
Customer IntelligenceSingle profile, RFM and audiencesGrowth EngineCashback, points and rules by profileCommunication HubWhatsApp, email, SMS and RCSCommand CenterSupport with AI agentsGuper GOClienteling on the sales floorMCP ServerThe platform in plain languageGuper vs a generic CRMWhy the purchase changes everything
See all →
AI
MCP ServerAsk and execute in plain languageAI supportAgents that resolve without a humanPredictionChurn and next purchase per personBuild with AIPortals and apps on the platform
See all →
Solutions
CashbackThe fastest program to launchPoints programHigh frequency, thin marginIdentify the customerFrom 30% to 80% of sales with a nameIncrease frequencyBring them back before their natural cycleWin back inactive customersRecover the ones who stopped buyingCorporate gift cardsBalance for companies and employeesCustomer portalBalance and tier under your brand
See all →
Industries
Fashion and apparelHigh ticket, long cycleHome and décorProject-based buyingFootwearShoe size and the repurchase calendarElectronicsRepurchase lives in the accessory
See all →
Customers
Cloe50 stores · +11.38% incrementalMen's Fashion100+ stores · +83% repurchase
See all →
Integrations
VTEX, Shopify and MagentoEcommerceCLIPCard terminal paymentsRetailOne, Cegid, Aptos and morePOS and ERPAPI and webhooksFor your tech team
Developers
ESPTEN
Book a demo

User Data Deletion

Last updated: September 11, 2026

At GUPER you may request deletion of your personal data at any time, whether you are a contracting merchant or an end customer who received a cashback bonus. This page explains how to request it, what we delete, and how long it takes.

1. How to Request Deletion

  1. Email contacto@guper.co with the subject "Data deletion request".
  2. Include the merchant name and, if you are an end customer, the phone number (WhatsApp) or email address where you received the bonuses.
  3. We acknowledge receipt within 48 business hours and may ask you to verify your identity to protect your information.
  4. You can also message us on WhatsApp at +52 55 2328 5981 from the number linked to your bonuses.

If you are a merchant with an active account, your administrator can also delete customers and data directly from the GUPER dashboard, or request full account closure.

2. What Data Is Deleted

  • End-customer name, phone (WhatsApp), and email address.
  • History of issued cashback bonuses, notifications sent, and redemption records tied to the person.
  • Support conversation content, including conversations handled by artificial intelligence agents.
  • Records of operations executed through the MCP server tied to that person.
  • Merchant account contact and configuration data, in case of account closure.
  • Technical data linked to your identity (device identifiers, access logs).
  • Data imported from advertising platforms (Meta Ads, Google Ads, Google Analytics 4): campaign metrics and access credentials. Credentials are deleted when the account is disconnected from the dashboard; metrics are deleted upon request or when the contract ends.

3. What We May Retain

We retain only what legal, tax, or accounting obligations require (for example, invoicing records), plus aggregated or anonymized data that can no longer identify you. These records are never used to contact you or for marketing.

4. Timelines

We process requests within a maximum of 30 calendar days after verification. Backups are overwritten within an additional cycle of up to 90 days, after which deletion is permanent. We confirm in writing once the process is complete.

5. Data Controlled by the Merchant

Data collected through our platform is owned by the company that contracts our services; GUPER processes it on their behalf. If the bonus was issued by a store, you may also send your request directly to that store: we will execute the deletion in our systems and notify them of the request.

6. Contact

Email: contacto@guper.co · WhatsApp: +52 55 2328 5981 · Web: guper.ai